Delivering Profitable Value

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By (author): "Michael J. Lanning"
Publish Date: January 1st 1998
Delivering Profitable Value
ISBN0738201626
ISBN139780738201627
AsinDelivering Profitable Value
Original titleDelivering Profitable Value : A Revolutionary Framework to Accelerate Growth, Generate Wealth, and Rediscover the Heart of Business
Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.