Dealing with Difficult People in the Library
By (author): "Mark R. Willis"
Publish Date:
June 1999
ISBN0838907601
ISBN139780838907603
AsinDealing with Difficult People in the Library
Original titleDealing With Difficult People in the Library
This text offers practical strategies for managing problems posed by patrons and other staff. It is a hands-on guide to solving problems through communication, preventive measures and clear and concise patron behaviour policies.